Friday, 8 June 2012

Scottish Gas Fail - How NOT to book a timeslot online

We just got a letter from Scottish gas to let us know that it was time to book our annual service.

How to book a two-hour appointment slot online
All you have to do is:

  • Log on to
  • Enter your unique reference number: 1234567 and your postcode AA1 1AA.
  • Pick a day and a two-hour time slot that suits you, and that's it - all booked.


You go online to the Scottish gas website, enter your unique number and postcode...and...


Ok, so you call the telephone number provided, and ... "...all of our representatives are busy..."

Yep! Most likely because their website does not work!

Surely, at some point between now and the end of time you can find an appointment. After all you have already been paid!

It really beggars belief that so many large well known companies have such poor and dis-functional websites.

Does it just reflects the overall standard of service you can expect from these companies?

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